Shipping Costs
UK Standard £5.95 - 1-2 days - DHL Express
Next Day £10 - (orders received before 2pm)- Guaranteed next day pre 1pm - Royal Mail Special Delivery service (not applicable to made to order items)
Europe ( Excludes EU countries) Standard £12.95 - 5-7 working days Royal Mail International Tracked service
DHL Express £20 - 2 working days
EU Countries - DHL Express £20 - 2-3 working days. Due to inconsistencies in standard mail processing post Brexit, we can now only offer this service. Your item may now also be subject to VAT, Customs clearance charge and customs duty. See our EU Customs Charges Post Brexit page.
Rest of the World Standard £16.95 - 7-10 working days Royal Mail International Tracked service
DHL Express £25 - 2 working days
Returns & Replacements We offer free returns within the UK. Any item (except personalised and made to order items) can be returned within 30 days of purchase. Please contact us to request a Freepost returns label (UK only).
We offer an exchange, credit note or full refund. Please return any unsuitable items in the original packaging (gift box) and with our tags with a covering note to The Hayloft, Fir Cottage, Leeds Lane, Five Ashes, TN20 6JY, UK
We pride ourselves on our excellent customer service and would like to hear from you whether you are pleased or displeased with your purchasing experience.
Ordering If you have any queries re any item you are considering or have a special request for an item not featured on the website, please contact us directly via the contact form or telephone +44 (0)1825 831883. We offer a bespoke service in all sizes.
Our office opening hours are Monday - Friday 9am to 5pm. Our showroom is open every day including weekends but booking in advance is essential.
Bespoke Service As we design and make all our own knitting and sewing patterns, we can offer a bespoke service up to 10yrs. If you cannot find what you are looking for on our website or require a custom made fit for your child, please call or email us.
Personalised & Made to Order Items We specify making and delivery times for each of these items but if you require an item by a specific date, please let us know and we will always try our best to meet your deadline. Personalised and bespoke items are not returnable.
Free Gift Wrap You can select free gift wrap with each purchase. We pack your order in our lilac signature gift box with tissue and ribbon at no extra cost. Gift messages can be included and purchases sent directly to the recipient. If you have purchased a sale item and want our free gift wrap, please request by email.
Delivery Even though all our clothing is handmade, we keep stock of every non made to order item and aim to dispatch your order within 24 hours. If we do not have the item in stock, we will email you immediately to advise you and give you an estimated delivery date, offer you an alternative item in stock or give you the option of a full refund.