Delivery & Returns

 

Shipping Costs 

UK   Standard £5.95  - 2-3 days  - Royal Mail 2nd Class Signed For Service

Next Day £10 - (orders received before noon)- Guaranteed next day pre 1pm - Royal Mail Special Delivery service (not applicable to made to order items)

Europe ( Excludes EU countries) Standard £14.95 - 5-7 working days Royal Mail International Tracked service

DHL Express £23 -  2 working days

EU Countries - DHL Express £23 - 2-3 working days. Due to inconsistencies in standard mail processing post Brexit, we can now only offer this service. Your item may now also be subject to VAT, Customs clearance charge and customs duty. See our EU Customs Charges Post Brexit page.

Rest of the World Standard £18.95 - 10 working days Royal Mail International Tracked service

DHL Express £28 -  2 working days

Returns & Replacements   We offer free returns within the UK. Any item (except personalised and made to order items) can be returned within 30 days of purchase. Please contact us to request a Freepost returns label (UK only).

Original postage will not be refunded for any item returned to us.

For goods returned from outside the UK, please write on the label RETURNED UNWANTED GB MERCHANDISE to avoid duty charges. Any duty payable on receipt will be deducted from any refund due.

We offer an exchange, store credit or refund. Please return any unsuitable items in the original packaging (gift box) and with our tags with a covering note to 1 Fir Cottage, Leeds Lane, Five Ashes, TN20 6JY, UK