Customer Service


We pride ourselves on our excellent customer service and would like to hear from you whether you are pleased or displeased with your purchasing experience.

Ordering    If you have any queries re any item you are considering or have a special request for an item not featured on the website, please contact us directly via the contact form or telephone +44 (0)1825 831883. We offer a bespoke service in all sizes.

Our office opening hours are Monday - Friday 9am to 5pm. Our showroom is open every day including weekends but booking in advance is essential.

Bespoke Service  As we design and make all our own knitting and sewing patterns, we can offer a bespoke service up to 10yrs. If you cannot find what you are looking for on our website or require a custom made fit for your child, please call or email us.

Personalised & Made to Order Items We specify making and delivery times for each of these items but if you require an item by a specific date, please let us know and we will always try our best to meet your deadline. Personalised and bespoke items are not returnable.

Free Gift Wrap   You can select free gift wrap with each purchase. We pack your order in our lilac signature gift box with tissue and ribbon at no extra cost. Gift messages can be included and purchases sent directly to the recipient. If you have purchased a sale item and want our free gift wrap, please request by email.

Delivery   Even though all our clothing is handmade, we keep stock of every non made to order item and aim to dispatch your order within 24 hours. If we do not have the item in stock, we will email you immediately to advise you and give you an estimated delivery date, offer you an alternative item in stock or give you the option of a full refund.